A New MSA Support Offering

You may already be familiar with ClearSupport, our technology support program that provides your company a complete IT department and CTO guidance for less than the cost of a single new hire. This managed service agreement (MSA) program provides many advantages over the traditional “break/fix” support model, including:

  • Priority response
  • Direct support hours at discounted service rates
  • 24×7 network, server, workstation & backup Monitoring
  • Patch monitoring & maintenance
  • Virus/spyware protection & monitoring
  • Quarterly CTO meeting & IT purchasing management

Expanding upon this support model, we’re pleased to announce ClearSupport Plus, a service we believe will provide your business even better value while still bringing you the same level of enterprise-grade yet personalized & relationship-focused support that you’ve come to expect from Cleartech Solutions!

With ClearSupport Plus, we shift from a “per-device” to a “per-user” support focus. In doing so, we’re able to offer flat-rate pricing with no limits on support hours. Whereas our standard ClearSupport program includes a preset number of “support pool hours” each month, under ClearSupport Plus there is no maximum number of support hours to exceed, so you no longer need to worry about “overage” fees!

For a single fixed monthly payment, all of your standard support needs are handled by our staff. For instance, each of the following would be addressed without an increase in your support costs for that month:

  • Deploying a new computer
  • On-boarding a new employee
  • Fixing a problem on an employee’s computer
  • Recovery of an accidentally deleted file from the backup store

We believe that a predictable IT expenditure will make budgeting easier for our clients, while allowing us to provide our very best support.

Additional information will soon be coming to our website; in the meantime, if you’d like to find out more about how our managed service programs can help your business, give us a ring!

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